Joost Hiltermann is the Program Director, MENA, for International Crisis Group, and leads the organisation’s research, analysis, policy prescription, and advocacy in and about the region. Previously, he was Crisis Group’s Chief Operating Officer (2013–14), in which capacity he was responsible for the oversight and management of the organisation’s programs and operations around the world. Prior to that, he was Crisis Group’s Deputy Program Director for the Middle East and North Africa (2007–12) and Project Director for the Middle East (2002–07), helping to manage a team of analysts deployed throughout the region.